Customer Appointment Rescheduling

If for any reason, you cannot honour an appointment time, we will appreciate 72 hours’ notice to enable rearrangement for a more convenient time and to also allow us to make your slot available to another client.

Our Services

The mobile beautician (“TMB”) is an online mobile beauty therapist booking platform that brings the treatment to you. To ensure you get the best of our service, please read through these terms and conditions thoroughly to avoid any possible disappointment. This agreement is binding to everyone we do business with, including our clients, vendors, beauticians, suppliers, contributors and visitors who come in contact with our products and service, now or in the future.

TMB website and our apps are provided for users in the United Kingdom only, within the Bury, Greater Manchester area. While access may be possible from outside the United Kingdom, neither this website nor our apps are intended for such use. Thus, users outside of the United Kingdom access our website and apps are at their own risk.

TMB

The mobile beautician is a freelance beauty therapist undertaking freelance work via our app and our website. As such, they are not under any obligation to work every day. They are self-employed and thus calendar availability is dependent on the beautician’s availability to work. If you can’t find the date for the service you wish to book, please send us an email via the contacts page with your name, date and enquiry along with your contact details, number and email so we can reach out to you

Phone Number Sharing on our Website/Apps/Newsletters

TMB will ask for your phone number during sign-up and registration for administrative use only, not be shared with any third-party. You are prohibited from writing your phone number anywhere else. You are only allowed to update your phone number in your account settings.

Beauticians Reviews

Before you book a beautician, you can check their portfolio and reviews before booking. You can leave a review after your appointment is completed. Your ratings and feedback will help us to improve the quality of our service. Add us on Facebook and follow us on Instagram. Please click on our links to follow us for latest news and updates

Service

Arrival: You are expected to always show utmost respect to our beauticians and ensure their safety during appointments. We will not tolerate any abusive behaviour.

Bookings: To book, simply contact us, confirm your address and choice of treatment, choose your date and time and kindly wait for the beautician to approve your appointment.

SMS Notifications: We usually send SMS booking notifications, alongside email notifications and newsletters. Kindly make sure your contact number and email are up to date.

Extra Distance Charges: Travelling up to 10miles is charged at a standard service price. You can still book a beautician more than 10miles from us at an additional distance fee per mile.

Reviews: We appreciate your patronage and hope you will be happy with your beauty treatment. TMB will request your review after your appointment is marked as completed by the beautician. Your review will help us to improve the quality of our service

Lateness/Delays: As a mobile beauty service, we will run into hiccups occasionally. Travel time between clients might be affected by factors beyond our control. However, we will always aim to arrive at your premises 10-15 minutes before the appointment time. You can cancel your appointment after 1-hour lateness, if you cannot wait any longer and you will get your full refund. You must be ready for your appointment when the beautician arrives. You must not waste the beautician’s time, because this will affect other beauticians’ scheduled jobs. Please ensure the area is clear to work and there is nobody else present other than client.

Appointment Cancellation

Our appointment cancellation policy is like rescheduling. We therefore request notice after the appointment is booked. You can call or email to cancel an appointment. If the appointment is cancelled by you 72 hours before the appointment time, you will get a refund and reschedule.

Refunds: Full, partial or zero refunds will be made in the following circumstances.

Full Refund

Should a beautician not show up due to unforeseen circumstances, a full refund will be made to you.
If you cancel an appointment with more than 72 hours’ notice given to us, you will get a full refund.
If you cancel an appointment due to COVID symptoms with more than 48 hours’ notice given to us, you will get a full refund.
Appointment booked for same-day service will be considered as an express appointment, should you wish to cancel, you can do this within 15 minutes after booking, and you will get a full refund.
A full refund will be made to you for all bookings cancelled within 15 minutes after booking.

Partial Refund

If an appointment is withdrawn by you with 10 hours’ notice prior to the appointment time, you will only get a 50 percent refund.

Zero Refund

In a case where our beautician turns up at your door, and you are unavailable for up to 1hour, no refund will be offered.
You will get zero refund if you did not tell the beautician that you are not satisfied with your booking before they leave, or call TMB admin immediately, while the beautician is still with you.

PLEASE NOTE: Due to the mobile nature of our business, all standard service prices include travel time and transport costs up to 10 miles. If our beautician arrives at your house, at your appointment date and time, you cannot get a full refund.

Booking Cancellation

We reserve the right to cancel any booking or further bookings should our terms and conditions or privacy policy be breached by you. Your appointment will be cancelled if you mistreat or disrespect our beautician for any reason. If you have any complaints, kindly notify us by sending an email to: Book@themobilebeautician.co.uk

Discounts and Coupons

Our first-time customers and long-term clients deserve only the best. To show we truly appreciate you for using our service, we may offer discounts or give coupons. These are redeemable towards future bookings on our website and apps. Remember, our beauticians are unable to give out discounts without prior notice or permission. Please note that coupons and gift cards cannot be swapped for cash, transferred, or sold to another client. They are only redeemable by TMB. We aim to always deliver a premium service, to your satisfaction. We will not go below our standards.

All content is appropriate to the service and interaction you will get from us. Our content does not contain any harmful or derogatory statement that is meant to appear obscene, abusive, offensive, hateful, or defamatory to the reader. We will not intentionally incite any acts of violence or post content that is sexually explicit or derogatory to race, religion, age, sexual orientation, nationality, ethnicity, or otherwise. We will also not knowingly post deceitful content or comment to deceive or promote the infringement of another user’s privacy, privately or publicly.

Gift Voucher

Please refer to these terms and conditions when redeeming gift vouchers. Gift vouchers are valid for a period of 12 months, from their issue date.

Gift vouchers can be used towards pamper packages and any beauty treatment listed on the website. They will not be accepted as cash payments. In case of loss, we cannot accept duplicate vouchers. It is important to keep your gift voucher safe. Gift vouchers can be purchased online and can be sent to you via email or post. Postal deliveries will be signed for and an extra delivery fee will apply.

Each voucher will have a unique reference coding and logo to prevent fraudulent use or duplication.

Equipment

Before starting any work, the workstation is cleared so the surface can be sanitised with multi-surface disinfectant spray or wipes.

Safe keeping, hygiene and sanitisation of our equipment is the most important aspect of our beauty treatments. We take the utmost pride in maintaining high hygiene standards. Our beautician will thoroughly wash hands before, during and after treatments, for every client. We regularly clean and sterilise all tools, equipment, and machinery. We wear PPE equipment such as masks, gloves and an apron where appropriate. We also dispose of waste properly and thoroughly.

Maintaining high standards of hygiene is vital to prevent the risks of cross contamination. Whether it’s from yourself, other clients or dirty tools, fungi, viruses, parasites and bacteria can easily spread if you don’t do your bit to put a stop to them. Thus, clients may be requested to wash their hands. Our beauticians are also provided with hand sanitising gel.

How We Disinfect Nail and Beauty Tools

Sanitize all reusable tools by washing them.
Dry them with a clean towel.
Submerge them in disinfectant for at least 10 minutes.
Either remove them or leave them in a disinfectant jar.
If removed, place them in a steriliser, clean drawer or containers with lids.
After sterilisation, nail tools are left in the steriliser until next use.

Instructions to Our Beautician for Tool Sanitisation

Start by getting a clean and dry scrubbing brush. Use it to dust away any dust and debris into the bin.
Then, take your nail tools to the sink to sanitise them. Fill your sink up with some hot soapy water and give them a good wash.
When done, rinse them off and dry them with a clean towel or fresh paper towel.
Once sanitised and completely dry, you can now disinfect your nail tools. To do this, you completely immerse your sanitised tools into a disinfectant solution that should be at least 70% isopropyl or ethyl alcohol (such as Mundo Power Plus Ultra Concentrated Instrument & Tool Disinfectant)

Nail Buffer and Emery Boards

You still need to disinfect these implements if they are not single use. The same process as above applies – you need to remove all the dust, wash them and apply a disinfectant for the required amount of time. If you can’t completely submerge your nail buffer in disinfectant, you can spray it directly onto the surface instead.

Autoclave

The basic principle of steam sterilization, as accomplished in an autoclave, is to expose each item to direct steam contact at the required temperature and pressure for the specified time. Thus, there are four parameters of steam sterilization: steam, pressure, temperature, and time.

Steam is a very efficient medium for heat transference. As a result, you can achieve higher temperatures using steam than boiling water, which makes it a more effective method of killing bacteria and other microorganisms.

Makeup Brush Sanitisation

We use either a gentle soap or shampoo or a makeup brush cleanser. As a makeup brush cleaning agent, dish soap is hard to beat, for efficiency and practicality. Dish soap cuts through grease, oil-based makeup and powder products. We wash makeup brushes religiously after each use.

Most pro artists carry a fast-drying brush cleanser on jobs, so they can quickly clean brushes that need to be used again. I swirl my brushes in an agitator bottle and then wipe them off on a paper towel, repeating until they wipe clean. In addition, brushes are thoroughly shampooed and deep cleaned between jobs.

Fill a bowl with lukewarm water and a tablespoon of either gentle shampoo or clarifying shampoo. Using plain soap and water can dry out the bristles. Swirl each brush tip in the bowl. For a good lather, you can also massage each brush tip in the palm of your hand.

Makeup sponges are binned after single use and we only use new sponges out of fresh packs on each client. Moreover, we strictly use brand-new eyelashes. However, if the customer wishes to keep them for reuse, they are more than welcome

Fresh clean towels are used on all clients, after being subjected to a 90 degrees wash.

Used towels are kept separate from clean towels, then washed at 90 degrees.

We will do this between each client and never mix or share.

Mobile Services Terms and Conditions

PPE is important to keep beauticians, beauty therapist and stylists safe in the event of a blood spill. Bloodborne pathogens can enter the body through broken skin or mucous membranes. Because of this, it’s important to use gloves and face masks, that act as a last line of defence.

Storage of Beauty Equipment

We take extra care to prevent cross client contamination, by sterilizing instruments between each client treatment. Metal instruments such as cuticle nippers, scissors and tweezers are sterilised in an autoclave. Bowls, dishes and other salon equipment is washed thoroughly in warm water and detergent.

Our Rules of Sanitisation

Keep all containers labelled and covered.
Wash your own hands thoroughly before and after each treatment, or spray your hands with antibacterial disinfectant.
Use clean and sterile towels for each client.
Implements and tools must be sterilized the following way: wash implements in hot soapy water.
All towels are washed at 90 degrees and binned after two weeks and replaced with a new batch.
Always follow instructions when using disinfectant.
Rinse equipment in clean water to remove any residue before drying.
Store salon and spa tools in clean, dry, covered containers, or a UV cabinet.
Cleaning all surfaces regularly will minimise the risk of bacterial build-up.

Disposable Vinyl Gloves

Whether you’re involved with waxing, manicures or pedicure treatments, using disposable gloves is recommended. Vinyl gloves will protect your hands from harsh cleaning chemicals and other harmful materials and, because they are disposable, help prevent cross-contamination. Peel them off and dispose in a bin after use.

Barbicide can be used to disinfect grooming instruments and salon tools such as brushes, combs and plastic instruments which are not suitable for autoclaving. Use a measuring cup to mix water and barbicide, before placing in a sealed jar. Always follow the instructions on the product to ensure you are using the product safely and can dispose of it in the correct way, using vinyl gloves. Barbicide also offers a comprehensive range of sprays, wipes and equipment to allow you to provide ultimate cleanliness with ease.

Autoclave Sterilising Machines

Sterilisers and autoclaves are essential in the salon environment as they are the only guaranteed effective method to destroy microorganisms from metal tools and instruments. Before placing your tools in an autoclave, be sure to wash them thoroughly ensuring all matter is removed. You’ll then be ready to use the autoclave which will typically take around 20 minutes to complete. For higher performance an automatic medical autoclave can sterilize in just 11 minutes.

Disinfectant Wipes

Wipes are a quick and effective way to clean surfaces and equipment. Mundo multi-surface disinfectant wipes are a practical and affordable solution and will allow you to effectively disinfect a variety of surfaces such as PVC and vinyl. These aldehyde and phenol free wipes are an essential for any busy professional environment and will enhance the ease of your hygiene routine.

Hand Sanitisers

By using hand sanitisers, you can stop germs from spreading before they get to furniture or products. Check that the hand sanitiser you’re using contains at least 60% alcohol for effective results.

Multi Surface Cleaning Sprays

Hygiene sprays are a great option for salon environments. While they are easy to use, they are also cost-effective and provide excellent results. Ship Shape Surface Cleaner leaves surfaces streak-free and is safe for use on all appliances, including straightening irons. It is also perfect for use on glass, mirrors, salon stations and chairs.

Combs and Hairbrushes

Combs and hairbrushes, as for any other implements used on clients in a salon, must be disinfected after every single use. Keeping all hair styling tools properly disinfected is vital for the safety of all salon clients.

Aftercare

Upon completion of your chosen treatment, aftercare instructions will be given by TMB. It is important to follow these instructions to ensure the quality of your treatment. Some aftercare tips are provided on our website.